Scheduling:

In order to ensure you receive your desired appointment, it is recommend to schedule via the online portal under the ‘Book a Treatment’ tab. You can also call me or text me directly at (360) 504-8692. For multiple bookings, or to hold future appointment times, a credit card or deposit may be required at the time of booking to guarantee your reservation.
We hold this information as part of our cancellation policy and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

What to expect before your appointment:

First time clients will receive a Health History/Client Intake Form to be completed 24 hrs prior to treatment. If you are unable to fill out these documents beforehand, you should arrive 10-15 minutes early to complete and allow time to review and discuss details.

Client/Practitioner Expectations:

You can expect professional, therapeutic and ethical touch. I value your comfort and safety, and want to ensure you have a relaxing, restorative experience while in my care. During the massage please let me know how I can make you most comfortable or improve your experience. I will work with you on comfortable body positioning and technique, and will check in with you throughout the massage to encourage feedback and ensure comfort. Your session time includes 10 minutes for consultation and dressing.

Cancellation Policy:

Tardiness will be reflected in your massage time. In order to ensure a full treatment, please arrive 10 minutes prior to your appointment time.
If a client arrives more than 15 minutes late without notification, it will be considered a no show, and the client will be charged for the full session.
Cancellation for a scheduled session may be made one business day prior to your appointment.

Health history:

It is the responsibility of the client to keep the massage therapist informed of any medical conditions or treatments currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.
For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the practitioner is aware of and agrees to the desired treatment.

During your appointment:

Clients will be accompanied into the massage therapy treatment room where we will go over your health history and goals for the massage session. The massage therapist will then leave the room to allow you to undress to your comfort level and get onto the table. You should feel free to remove as much or as little of your clothing as you wish. The massage therapist works with clients fully draped, meaning that only the part of your body where we are working at that time will be exposed. Once you are undressed, on the table, and under the sheets and blanket, the massage therapist will knock to make sure you are ready, come back into the room, and begin the session.
Music is played during the session. The massage therapist will check in with you regarding pressure, temperature, and general comfort. Only you can feel what is going on inside your own body—and should you feel pain or discomfort, please inform the massage therapist immediately.
When your session is over, the massage therapist will again leave the room to allow you to get dressed. All sessions are completely confidential and client records are maintained in a secure online database and/or locked filing cabinet.

HIPAA, Privacy, Confidentiality:

Privacy and safety standards will be in total compliance with the HIPAA laws. Due to the nature of massage therapy safety practices and procedures in personal safety and medical health privacy will be stringently followed. No private information will be shared or disclosed in any spaces, public or private unless a situation is specifically consented by the client, or if the law authorizes or requires me to do so.

Consent:

You are in control of your body. This session is for your health and wellness, and you have the right to make the decision to end the session at any point. I also reserve the right to terminate a session at any point.

Discrimination:

Resst Massage & Bodywork does not discriminate based on gender, expression, sex, sexual orientation, race, religion, ancestry, income, color, military status, disability, marital status, vaccination status, age, creed, ethnicity. Come as you are, and you will be treated with care.

Insurance:

We do not offer direct billing to insurance companies. You may submit a super bill for reimbursement directly to your insurance company. A super bill is provided upon request with a processing fee. The massage therapist may need to share your pertinent health information with the insurance company. You must contact your health insurance provider to verify that massage therapy is a covered plan benefit and for instructions on how to submit your claim. You are responsible for full payment at time of service.

Gift Certificates:

We are not responsible for lost or stolen gift certificates. Gift certificates cannot be refunded or redeemed for cash. Gift certificates may not be used to purchase other gift certificates. We reserve the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser at the original purchase price. If the service price exceeds the amount of the gift certificate, the redeemer is responsible for the remaining balance. Gift certificates cannot be combined with any additional discounts, including: discounted gift certificates, coupons, or special offers.

Age Requirements:

Age requirements for treating minors coincides with Washington State laws; A parent or guardian must consent for minors and anyone below 16 years old must be accompanied by parent or guardian.
No children under the age of 12 can be unsupervised in the waiting area.

Professional Boundaries and Inappropriate Behavior:

Sexual interaction, sexual discussion, or solicitation of any kind between the client and the massage therapist is NOT tolerated. Inappropriate behavior such as threats, violence, inappropriate touching, language, jokes, and or references will be grounds for immediate termination of the massage, and the client will be permanently dismissed from the clinic without discussion. For the protection of the therapist and clients, we reserve the right to end a massage session at any time. In the event that a massage session is terminated, the client may be charged for the entire session. We reserve the right to report inappropriate behavior to the proper authorities.

Mandatory Reporting:

It is mandatory for me as a massage therapist to report any signs of abuse according to the Washington State Department of Social and Health services.